Captain Gena Tarot & Astrology LLC ("we," "us," or "our") respects your privacy. This policy explains what information we collect when you shop with us, how we use it, and the choices you have.

It applies to purchases and messages made through our Facebook and Instagram shops, our website at www.captaingena.com, and any other place we sell our handmade kits, candles, bath salts, crystals, and related products.

By shopping with us or contacting us, you agree to the practices described here.

Information We Collect

We collect only what we need to fill your order and talk with you.

• Contact details: your name, email address, and phone number.
• Shipping and billing details: your shipping address and billing address.
• Order details: what you bought, when, and any notes or custom requests you send us.
• Messages: anything you send us through Facebook, Instagram, email, or our website.
• Payment information: payments are handled by Meta and our payment processors. We do not see or store your full card number.

If you visit our website, it may also collect basic technical information automatically, such as your browser type, device, and pages viewed.

How We Use Your Information

We use your information to:

• Process, ship, and deliver your orders.
• Send order confirmations, shipping updates, and answers to your questions.
• Handle returns, exchanges, and customer service.
• Keep business records and meet tax and legal requirements.
• Send you news, new products, or offers, but only if you sign up. You can unsubscribe at any time.

We do not sell your personal information.

How We Share Your Information

We share your information only with the services that help us run the shop:

• Meta (Facebook and Instagram): when you buy or message us through these platforms, Meta's own privacy policy also applies.
• Payment processors: such as Meta Pay, Shopify Payments, Square, Stripe, or PayPal, to process your payment securely.
• Shipping carriers: such as USPS, UPS, or FedEx, to deliver your order.
• Website and email tools: the platforms that host our website or send our emails.

We may also share information if the law requires it, or to protect our rights, our customers, or the public.

Cookies

Our website may use cookies and similar tools to make the site work, remember your cart, and understand how visitors use it. You can turn off cookies in your browser settings, though some features may not work.

How Long We Keep Your Information

We keep order and contact information as long as needed to serve you and to meet tax, accounting, and legal requirements. After that, we delete it or keep it in a form that no longer identifies you.

Keeping Your Information Safe

We use trusted platforms and reasonable safeguards to protect your information. No online system is completely secure, but we work to keep your details private.

Your Choices and Rights

You can ask us to:

• Show you the personal information we have about you.
• Correct anything that is wrong.
• Delete your information, unless we need to keep it for legal or tax reasons.
• Stop sending you marketing messages.

To make a request, contact us using the details below.

Children's Privacy

Our shop is meant for adults. We do not knowingly collect personal information from children under 13. If you believe a child has shared information with us, contact us and we will delete it.

Changes to This Policy

We may update this policy from time to time. The newest version will always be posted here with its effective date.

Contact Us

Captain Gena Tarot & Astrology LLC Surprise, Arizona Email: GenaJ@captaingena.com

Effective date: October 3, 2026